Workstations & Windows
A laptop, PC, Windows, an application or a printer is causing problems.
IT SUPPORT LEIPZIG / DIRECT HELP
IT support in Leipzig. No ongoing contract required.
When a PC, Outlook, the network, Wi-Fi, a printer or a server stops cooperating, you need a clear next step rather than a ticket number. The JJK-IT team helps with one-off issues as well as ongoing IT support.
You can submit enquiries and fault reports around the clock. For urgent issues, the JJK-IT team usually responds within a few minutes. This is based on experience, not a guaranteed response time or 24/7 live support.No contracthelp with one issue too
Direct contactinstead of ticket ping-pong
On site & remotematched to the situation
One issue is enough
You do not need an ongoing support contract before we can help.
Perhaps one workstation has failed. Perhaps Outlook, Wi-Fi or a server is affected. JJK-IT also looks after individual IT problems. Ongoing support is available, but it is not a requirement.
Microsoft 365 & Email
Outlook, Teams, OneDrive, accounts or access are not working as they should.
Networks & Wi-Fi
Internet, Wi-Fi, VPN, firewall or network connections are down or unstable.
Servers & shared data
Servers, drives, shares or central applications cannot be reached.
Security & data
Phishing, suspicious sign-ins, missing data or a security incident needs to be assessed.
Hardware & rollout
New devices need setting up, data needs moving or workstations need a clean rollout.
From the problem to the next step
Tell us. We assess. We help.
We first collect the information that genuinely helps. Then we assess urgency and decide whether remote support makes sense or an on-site appointment is needed.
- 1 / REPORT
Describe it briefly
Which system is affected? Since when? What message do you see?
- 2 / ASSESS
Clarify urgency
One isolated fault, a wider outage or a possible security incident?
- 3 / HELP
Remote or on site
We choose the route that fits the situation and explain the next step.
What JJK-IT takes care of
Solve today’s problem. Only continue tomorrow if it makes sense.
From clearly defined one-off help to optional ongoing support.
Narrow down the fault
Bring messages, symptoms and affected systems together in a structured way.
Support workstations
Get Windows, applications, accounts, devices and printers working again.
Check Microsoft 365
Investigate Outlook, Teams, OneDrive, email and access in a traceable way.
Check networks & servers
Assess Wi-Fi, VPN, firewalls, servers, drives and shares.
Explain the outcome
You learn what was done and what the next sensible step is.
Add ongoing support
If you later want a dedicated IT partner, JJK-IT can take on ongoing support.
When nothing is working
First, stay calm. Then take the right next step.
For a complete network or server outage, call the JJK-IT team. Do not disconnect routers, firewalls, switches or servers from power without a clear plan. Tell us when the outage began, which systems are affected and how many people are unable to work.
Call 0178 3464599 Please do not send passwords by email or chat.IT support from Leipzig – on site and remote.
JJK-IT supports businesses on site in Leipzig and across Saxony. Other locations are possible by individual arrangement. Remote support is available across Germany, Austria and Switzerland when the issue can be handled securely from a distance. Availability, travel and expected effort are clarified in advance.
Not just offered. Already delivered in practice.
Servers, networks, Microsoft 365, workstations, support and documentation are all part of the professional experience behind JJK-IT. Customer names and internal details remain protected.
Explore the project selectionClear questions. Clear answers.
What customers want to know first.
1Do I need an ongoing support contract?+
No. JJK-IT also helps with one specific problem, a failed device or a clearly defined piece of work. Ongoing support is optional.
2Which IT problems can JJK-IT help with?+
Examples include Windows and workstation issues, Microsoft 365, Outlook, Teams, networks, Wi-Fi, VPN, firewalls, servers, shared drives, hardware, security, backup and IT documentation.
3How quickly does JJK-IT respond?+
For urgent issues, the JJK-IT team usually responds within a few minutes. This is based on experience and is not a guaranteed response time. Occasionally it may take longer, depending on the situation.
4Is remote support available?+
Yes, when the problem can be handled securely from a distance. Remote support is available across Germany, Austria and Switzerland. JJK-IT provides on-site service across Saxony, with other locations possible by arrangement.
5What information helps when reporting a fault?+
Tell us which device or system is affected, when the problem began, what message appears and how many people are affected. A screenshot can help, but please do not include passwords or confidential access details.
6What does IT support cost?+
The cost depends on the fault, the analysis required and whether support is remote or on site. We clarify the objective and expected scope before significant work begins.
What is not working right now?
Tell us briefly what is holding your team back.
Tell us which system is affected, when the issue began and how many people are affected. For an urgent fault, call directly.